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Your satisfaction is our top priority.
 
We want you to be happy. Please contact us with any customer service issues. Your questions and comments are always welcome.

Please familiarize yourself with our shipping and billing policies below:
 

Shipping
 
Preventing Underage Purchases: An adult signature is required by law for all deliveries. Wine and Jazz complies with all federal, state, and local laws regarding sale of alcohol to minors. It is clearly stated on our web site that no purchase may be made by anyone under 21 years of age. The customer must provide, under penalty of perjury, a date of birth that verifies age when purchasing any wine from Wine and Jazz.
 
Interstate Shipping: There are numerous laws concerning the shipment of wine into other states. Wine and Jazz ships wine as allowed by laws of the states and the policies of our carriers. All orders are packaged and shipped from our warehouse in California. As a result of these laws, we cannot ship to all states.
 
We may only ship Wine to the following states: AK, CA, ID, IL, MO, NV, NH, NM, ND, OR, WV, & WY.
 
Please see freethegrapes.com to learn more and find out what you can do to remove direct wine shipping restrictions.
 
Music, art, and other merchandise can be shipped anywhere.
 
We cannot ship to PO Boxes or APO/FPO addresses.
 

 

Billing
 
For our members/participants credit cards will be billed prior to shipping The Wine and Jazz Experience. All others will be billed for their orders prior to the order being shipped.
 

Reshipping Charges
 
Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If no one is available to receive a package, a subsequent delivery attempt will be made. If subsequent attempts are unsuccessful, your order will be returned to the logistics center it originally shipped from. Customers will incur reshipping charges if the package is not claimed and is shipped back to the Wine and Jazz office.
 

Cancellation
 
All members/participants can cancel at anytime prior to an order being shipped. Simply notify us via email or telephone.
 

Sales Tax Policy
 
Tax of 7.25% will be included on any order shipping to an address in California.
 

Shipping And Handling Charges
 
A shipping and handling charge will be added to all orders.